Network Operations Center (NOC) Shift Lead-Swing Shift

Job ID
2017-3139
Experience (Years)
5
Security Clearance
Top Secret
US-VA-Arlington

Job Description

NetCentrics Corporation is a leading provider of enterprise systems management, solutions engineering, applications development, information assurance, computer network defense and cybersecurity for the Department of Defense, Department of Homeland Security and other federal agencies.

 

NetCentrics is seeking a ECAMS Shift Lead to support the Joint Service Provider 24x7x365 Tier II/III Support Desk, which 1) monitors the health and status of JSP-managed assets, applications and web sites and supports JSP and non-JSP infrastructure environments at the Pentagon and alternate site locations, 2) supports organizational messaging system (OMS) HQDA, and OSD operations and responding to incidents that impact delivery of the JSP services or service requests for information or other routine actions, and 3) assists operational team technicians with resolving technical and operational issues affecting any supported services.

 

Responsibilities Include:

  • Supporting the ECAMS Manager and supervising and managing the ECAMS Day Shift.
  • Serving as subject matter expert, possessing in-depth knowledge of support desks and organizational messaging (OM).
  • Reviewing OM messages based on content (restriction profiles or Discretionary Access Controls), make disposition decisions, and correct intercepted messages due to errors.
  • Tracing messages to ensure successful delivery as required.
  • Notifying users and duty watch officers of high precedence messages, which include Emergency Command Precedence (Y), Flash (Z) and operational Immediate (O).
  • Preparing and transmitting verified originated messages received from the Over‑The‑Counter (OTC) or OTC-Email account on the behalf of the sending organization.
  • Ensuring with the ECAMS Manager and/or Day Shift that any System Status Advisory Reports (SSAR) information on customer outages and site isolations are reported as time sensitive information to leadership.
  • Identifying and coordinating correction of OM messages intended recipient Non-Delivery Notices (NDNs), and initiate NDN notifications and reports
  • Monitoring successful operation of Message Archiving service, including identifying, analyzing and resolving problems affecting operations and administration.
  • Monitoring and maintaining all entries for a 24x7 Master Station Log (MSL) on the portal.
  • Coordinating and serving as a liaison with the Tier 1 help desk and other Service/Agency service desks on all actions relating to incident ticket assignments, tracking, and escalation.
  • Researching, preparing, and presenting Daily Incident Management reports.
  • Coordinating activities between groups who provide application and hardware services, technical support, incident management and monitoring, and problem management
  • Use enterprise system management tools (e.g. Tivoli NETCOOL, Tembria Server Monitor) to monitor system/network status, and to open incident tickets with operations groups and external agencies.
  • Assisting with maintaining central customer lists, problem and solution knowledge base, work instructions, employee lists, recall lists, and Incident Management escalation procedures on portals.
  • Supporting the COOP Planner process for verification of employee status when required
  • Supporting bridges for critical application incident tickets, infrastructure outages, and other incidents as required
  • Assisting in resolving incident tickets in conjunction with DISA regarding Enterprise Email related items and with the TNOSC regarding Active Directory related items.

Required Skills/Experience/Education

Preferred Qualifications:


• Experience working in a DoD environment
• CCNA, MCSE or similar vendor certification
• ITSM experience, ITIL v3 Foundations

 

Required Experience, Education, and Certifications:

• 5 or more years of IT experience with 2 or more years of experience in a systems engineering role
• Security + CE certification, at a minimum
• Bachelor’s degree or equivalent
• As a contingency to employment at NetCentrics, all candidates who are given offers must successfully pass a full background investigation including criminal history, education and employment verifications.

Clearance:
• Must have an active DoD Top Secret Clearance.

 

**In order to be considered for this position, you must apply directly through our careers site**
NetCentrics is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

 

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